Refund policy

RETURN & REFUND POLICY — ONLY PRIME

At Only Prime, your satisfaction is our priority. 
If you're not completely happy with your purchase, 
we're here to help.

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1. RETURNS

We accept returns within 30 days of delivery.
To be eligible for a return:

- Item must be unused and in original condition
- Item must be in its original packaging
- Proof of purchase is required

To initiate a return, contact us at:
support@onlyprime.shop

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2. REFUNDS

Once we receive and inspect your return, 
we will notify you of the approval or rejection 
of your refund.

If approved, your refund will be processed 
within 5-10 business days to your original 
payment method.

Please note: original shipping costs are 
non-refundable.

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3. EXCHANGES

We only replace items if they are defective 
or damaged upon arrival.

If you need an exchange, contact us at:
contact@biznex.digital

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4. NON-RETURNABLE ITEMS

The following items cannot be returned:

- Items returned after 30 days of delivery
- Items that are used, damaged, or altered
- Items without original packaging

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5. DAMAGED OR WRONG ITEMS

If you received a damaged or incorrect item, 
please contact us within 48 hours of delivery 
with photo evidence and we will resolve it 
immediately at no extra cost to you.

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6. SHIPPING RETURNS

You will be responsible for paying return 
shipping costs unless the item is defective 
or incorrect.

We recommend using a tracked shipping service 
as we cannot guarantee receipt of your 
returned item.

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7. CONTACT US

For any questions regarding your return 
or refund, please contact us:

📧 Email: support@onlyprime.shop
🌐 Website: onlyprime.shop
⏰ Response time: within 24 hours

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© 2026 Only Prime — Prime Quality. No Exceptions.