Shipping policy

SHIPPING POLICY — ONLY PRIME

Last Updated: May 26, 2026

At Only Prime, we are committed to delivering
your orders as quickly and reliably as possible
across the United Kingdom.

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1. FREE SHIPPING

We offer FREE shipping on ALL orders.
No minimum spend. No hidden fees.
Ever.

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2. DELIVERY TIMES

STANDARD UK DELIVERY
- Estimated: 3–10 business days
- Free on every order
- Tracking number included

INTERNATIONAL SOURCED PRODUCTS
Some of our products are carefully sourced
from international suppliers to bring you
the best quality at the best price.

For these items:
- Delivery may take 10–20 business days
- Items are shipped directly to your door
- Full tracking is always provided
- No customs fees charged to you

We will always notify you by email if
your order contains an internationally
sourced item, along with an updated
estimated delivery date.

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3. ORDER PROCESSING

- Orders are processed within 1–2 business days
- You will receive a confirmation email
  immediately after placing your order
- A shipping confirmation with tracking
  number will be sent once dispatched

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4. ORDER TRACKING

Once your order is dispatched you will
receive an email with:

- Your tracking number
- A link to track your order in real time
- Estimated delivery date

You can also contact us anytime for
an update on your order:
📧 support@onlyprime.shop

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5. POSSIBLE DELAYS

We always aim to deliver on time.
However, occasional delays may occur due to:

- High demand periods (Christmas, Bank Holidays)
- Customs processing for international items
- Extreme weather conditions
- Carrier delays outside our control

If your order is significantly delayed
beyond the estimated timeframe, please
contact us and we will investigate
and resolve it immediately:
📧 support@onlyprime.shop

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6. WRONG ADDRESS

Please ensure your delivery address is
correct before placing your order.

Only Prime is not responsible for orders
delivered to an incorrectly provided address.

If you notice an error, contact us
immediately after placing your order:
📧 support@onlyprime.shop

We will do our best to update it before
dispatch.

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7. LOST OR MISSING ORDERS

If your order has not arrived within
the estimated delivery window, please:

1. Check your tracking number
2. Check with neighbours or your local
   delivery office
3. Contact us at support@onlyprime.shop

We will investigate and either locate
your order or send a replacement
at no extra cost to you.

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8. DAMAGED ORDERS

If your order arrives damaged, please:

1. Take photos of the damage immediately
2. Contact us within 48 hours of delivery
3. Email: support@onlyprime.shop

We will arrange a replacement or full
refund — no questions asked.

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9. CONTACT US

For any shipping related questions:

📧 Email: support@onlyprime.shop
🌐 Website: onlyprime.shop
🇬🇧 Delivering across the UK
⏰ Response time: within 24 hours

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© 2026 Only Prime — Prime Quality. No Exceptions.